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Anthem admits privacy breach, offers customers credit monitoring

By Daniel Weintraub

Anthem Blue Cross has notified 230,000 California customers that personal data they submitted to the insurance company via the Internet may have been improperly viewed by others.

The data breach occurred when the firm was upgrading the software that customers use to track their online applications for insurance coverage.

A vendor working on the site told the company after completing the work that the security safeguards were back in place, but they firm later learned that that was not he case, according to Cindy Sanders, a spokeswoman for Anthem.

“There was an ability for a short time for someone to manipulate the URL in the tracking system and see information for other people who were applying for insurance,” Sanders said.

In some cases only the applicant’s name would have been visible. In others, their Social Security number might have been compromised. And in a few cases, she said, entire applications might have been accessed improperly.

Sanders said the company does not know how many files were viewed and by whom, but she said the firm is offering credit monitoring service for free for one year to everyone who had an active application on the site at the time of the breach.

She said Anthem has notified the California Department of Insurance, the Department of Managed Health Care, and the Health and Human Services Agency about the incident.

Sanders said investigators working with the company have determined that the URL was manipulated by fewer than ten computers, and in some cases those might have been brokers who have a business relationship with Anthem and would have been allowed to see the information while working with customers.

“We’re actively trying to determine who those addresses belong to, and if their access was appropriate,” she said.

She said the firm has been able to identify a law firm that viewed some of the files. Sanders said Anthem believes the files were accessed as part of an effort by that law firm to build a case for a class-action lawsuit against Anthem over the security breach. All data gathered by the firm has been turned over to a court custodian, she said.

 

State rule can’t control health care costs

State regulators, including Insurance Commissioner (and gubernatorial candidate) Steve Poizner, are hyping their deal with Anthem Blue Cross to postpone a big planned health insurance rate increase until at least May 1. But the controversy over the rate hike might in the end demonstrate how little power state officials have to control health care inflation. And the tool Poizner is using — the so-called medical loss ratio — is not only weak but might be counter-productive.

The medical loss ratio rule, in California, requires health plans to spend at least 70 percent of every premium dollar on medical care. A similar rule that’s being considered as part of federal health reform would peg the ratio at 85 percent. Many consumer advocates support these measures because they see them as putting more of the premium dollar into care and less into administration, marketing and profits. That may be true, if you police the definitions tightly enough. But it’s not clear that these rules also limit the growth in health care costs.

All that insurers have to do to meet the 70 percent requirement is increase the amount they pay for doctor visits, drugs, hospital stays and lab tests. They still pocket their percentage as profit on those higher costs. In fact, the higher their costs, the higher their profit. If their total costs are $1 billion, they get to keep $300 million for administrative costs and profits. If their costs rise to $1.5 billion, they get to keep $450 million for their own purposes. The more they pay out, in other words, the more they stand to make.

Many policy makers don’t seem to understand this relationship. US Health and Human Services Secretary Kathleen Sebelius said last week that it was “difficult to understand” how premium increases of the size Anthem was proposing can be justified when the firm’s parent company reported a $4.75 billion profit in the last quarter of 2009. But since the higher their costs are, the more they get to keep in profits, it ought to be very easy to understand.

Free-marketers might say the insurers shouldn’t have to justify their rates at all. And in a competitive market, they wouldn’t be free to raise those rates, because competitors would undercut them for the business. But those who support regulation might want to re-examine rules that require insurers to spend a certain amount of their premium on medical care. Those rules may not be accomplishing their desired effect, and could actually be making matters worse. Here is an AP story on the decision.

 
 
 

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